Our focus is on achieving client satisfaction
“Scott was most efficient in the implementation of MacPractice DDS. His knowledge of the product is through and his ability to lead the team in understanding and problem solving exceeded my expectations. Scott related well to all team members and kept them engaged while also allowing them to explore and learn from each other. Scott started on time and stayed beyond the call of duty to assure success. His integrity and personal determination to deliver his services well have my respect. Great experience!”
~ Dr. Phillip P., Dentist
“Scott Gardner is an amazing and incredible person. His superior knowledge and service go beyond what is expected. Our Dental practice was in need for a new software program. We were guided by Scott every step of the way including picking out the hardware we needed. Our practice is now up and running with MacPractice (Dental).
My computer even greets me with a ‘good morning Joanne.’ Now how cool is that!
I am sure I will be calling on Scott for future business plans.”
~ Joanne W., Dental Office Manager
"1. I researched EMRs for 1 year before purchasing MacPractice. I consulted with all my colleagues in the area and everybody hates every PC based EMR out there. They use them for many perceived reasons, but still hate them.
2. My office has been extremely pleased with both the ease of use and reliability [of MacPractice].
3. MacPractice support is always good.
4. Most importantly, the office has nothing but the highest regard for [Scott's] expertise and advice.
In short, the effort to initiate any computer management / EMR system from scratch is substantial. But MacPractice under [Scott's] guidance is the hands down winner on cost efficiency and return on investment.
Your clients are welcome to call me anytime.”
~ Richard S., Thoracic and Vascular Surgeon
“Scott did on-site training for our periodontal office when we switched our software system to MacPractice. He has a flexible schedule which allowed him to be here over the weekend which greatly helped us to not lose too much time out of our daily schedule. Scott is extremely knowledgeable not only with MacPractice but in many other programs as well (several that can be integrated with MacPractice to enhance the product). We were very pleased with Scott's ability to train our eleven employees and would highly recommend him to any other office/company.”
~ Rhonda F., Periodontal Practice Manager
“A belated thank you!! for the fine job with our MacPractice Office Training. You are a very hard worker and good natured under stressful circumstances. Everyone was pleased and impressed!”
~ Richard G., Periodontist
“Working with Scott Gardner has lead our company to great results. As a small business we all know that things can run slow on day to day operations. Switching over to a new software system would make any business director nervous, especially in the medical field. He came into the practice with excitement, passion and confident that everything would transition smoothly.
The results turned out better than expected.
Thank you Scott for your time, attention and we love those short cuts you taught!
We look forward to working with you in 2010. You are always welcome at Aurora Plastic and Hand Surgery.”
~ Sarah R., CEO of a hand and plastic surgery practice
"Scott is an exceptional resource for any IT issues. His knowledge of MacPractice is unbelievable, as well as his understanding and implementation of hardware and software to satisfy any issue. Scott is able to switch gears and answer questions regarding whatever issue is at hand, i.e. software, forms, hardware, internal controls, etc. Scott is extremely perceptive and pays a great deal of attention to how he responds to questions and training for those struggling with the concepts and to those who are grasping what has been taught. We look forward to working with Scott in the future and enjoyed the time he spent with us training our staff and me.”
~ Lance R., Dentist and CPA
"Scott has exceptional knowledge in his field. He consistantly shows you ways to better manage your time by showing you the capabilities the program has to offer. He stresses how important utilizing the tools that are there makes the job easier. He was ABSOLUTELY right. Thank you Scott!!!!"
~ Jacque S., Dental Office Manager
"Scott does a great job of teaching both the concepts and in depth details of the software. He was punctual, knowledgeable and fun to work with."
~ Seth R., Chiropractor
"Scott was great to work with. He shared a lot of information with our office in a friendly and relaxed manner. We look forward to working with him in the future."
~ Jim L., Dentist
"Scott did a great job with helping my office transition from DentalMac to MacPractice. He and his staff made this process easy for both me and my office staff. Scott was great about checking in on us even after Optimac got us up and running with MacPractice. I would recommend Scott and his staff to anyone out there wanting help to make the change to MacPractice."
~ Tony K., Dentist
"Scott is a great source of knowledge and technological information. I have benefitted many times from his ability to help with different challenging questions. I highly recommend his services."
~ Ken K., President, HealthCare Resources
"Scott is very knowledgeable about the Mac and the software that he supports. He is a wiz on the computer. He has been very professional in his communications and business activities."
~ Dr. Jef S., MD, Internal Medicine
"Scott is a master, able to convey information to the neophyte and the accomplished with great clarity and patience. We have benefitted from his expertise in the initial set up our "paperless" chiropractic office and his continued guidance and assistance as needed over time."
~ Isla A., Chiropractic Office Manager
"[Scott] gets right to the point, does what he can to get me started and the result is creatively developed to my best advantage. I am a dentist and I don't want to do what Scott does. I also don't like extras that take me in directions I don't have time to go. My computer (and program) is my employee not my toy. Scott keeps it running with very little interference in my dental schedule. I also have learned a lot from Scott. He doesn't make me feel inferior if I don't know a simple basic thing like how to launch a program! Scott has a difficult job trying to figure out what each individual should have for best results. He does this very well for us."
~ Sue H., Dentist
"Scott picks up details very quickly and does a fantastic job summarizing and demoing software and hardware solutions."
~ Hal G., CampSoftware
"I have worked with Scott (and his company Optimac) for the past three years. Scott is truly a rare find; a combination of technical expertise, impeccable customer service and dependability. Scott has taken the time to understand our business in such a way that he anticipates our current and future needs.
He has constantly made himself accessible to myself and my staff at every turn. His knowledge of our systems, software and website is invaluable.
I would (and do!) recommend Scott to any business."
"I wanted to personally thank you for your exemplary service during our recent transition (of adding a second location for our business).
Owning a growing business that is totally run by Apple products, I was very dependent on a local provider of tech support for Macs. When I discovered they had closed (with no notice to their customers) I was at a loss as to how we would continue our rapid growth and still have the experts we needed to depend on.
I am so grateful to have found Optimac! Although reluctant due to the great geographical distance between us, I couldn't be more pleased that we are now a client. You have repeatedly gone above and beyond to give us the support we need, ensuring our business can run smoothly and without interruption.
Your advice on how to initiate data back up (on and off-site) and introduction to Daylite have been invaluable. You have made yourself accessible to myself and my staff (along with other service providers) on a moments notice, enabling business to run uninterrupted.
In a society that seldom offers quality customer service, Optimac is a rarity! I appreciate you allowing me the opportunity to run my business without worry that myself and my staff have the technical support we need.
I openly and wholeheartedly refer you to other businesses, as I know you will serve them well.
Again, thank you for your professionalism and the excellence in which you conduct your business.
Best regards,
Theresa"
~ Theresa S., Interpreting service
"Scott has helped me with setup and implementation of software to run my Oral Surgery practice. He worked well with my staff and was knowledgeable well beyond the basic requirements for the software implementation. I can recommend his services without reservation."
~ Dr. Phillip C., Oral Surgeon
"Scott is sharp, flexible and reliable. Working with him has been easy."
~ Scott D., Managing Partner, Acclivity LLC
"Scott focuses on the mission, gives appropriate tasks for you to accomplish prior to his arrival on site or phone consultation and gets the job done in an efficient and friendly manner. His expertise with IT network products and Apple products is excellent. I highly recommend Scott for your IT networking consultation/implementation."
~ Dr. Murray J., Pediatric Dentist
"Scott was our trainer for implementing a completely new dental office management system in 2007. We have also employed his services for followup and additonal training. We found Scott to be completely professional, organize, expert, and talented in being able to implement and train staff in the use of this sophisticated total office software package. I feel lucky to have Scott available to help with ongoing training and as a resource going forward."
~ Dr. Josh K., Dentist
"I have always been impressed and appreciative of Scott's knowledge of the Macintosh platform and the software / hardware / information combination that make him is invaluable to his client's. Scott is a thorough professional."
~ Kevin C., Performance Management Consultant
"Scott managed to train our office staff who were generally not computer oriented. He was superb in creating self-confidence among our staff members so they can use their own initiative in problem-solving. I would hire him again if needed."
"BTW, thanks for everything. You are a very good teacher and either are exceptionally patient or medicated."
~ Dr. Sharon K., Opthamalogist
"I've worked with Scott on several projects. His pragmatic approach is surpassed only by his commitment to customer loyalty and dedication."
~ Dr. Jack F., Doctor of Osteopathy
"I have worked with Scott for the past year in fulfilling hardware bundle orders for our Checkout POS system. Before we started this project, I was extremely concerned about potential problem areas. Fortunately, Scott has provided a level of efficiency, communication and expertise that has resulted in a superior experience for both our internal and external customers. I would highly recommend Scott"
~ Mike M., Customer Care Manager
"Scott is a wealth of knowledge with anything relating to Apple computers, but especially with MacPractice software. He has made my transition to opening my own clinic much smoother with his IT help. I love that I know Scott will always respond to my questions and concerns promptly and thoroughly."
~ Dr. Brooke K., Physical Therapist
"Scott is an awesome at sales and understands technology. Very rarely do you find someone who is able to do both well. Scott has a rare skill set."
~ Scott K., OpenBase International, Ltd.
"I feel that this package [MacPractice] is the best for the money that I have spent. I have been through other EMR software packages that were all Windows-based. MacPractice leaves them all ‘in the dust.’”
~ Dr. Todd J., Chiropractor
"Scott and Optimac worked closely with us in migrating our business' email, calendar and collaboration services to Google Apps. Our office environment consists of a base of operations, home offices and staff in the field with iPhones. Scott was extremely accommodating in providing early guidance, quality service and attentive training."
~ David S., Marketing Manager
"I want to say what a pleasure it has been working with your company. It was great having Chris in our office this week. I feel that we really got a lot out of training and it will enable our business to grow in ways it could not without MacPractice. Hopefully we will grow enough that we will have to bring Chris back soon to train more support staff.
I want to thank Chris for the hard work he put in this week. Our build out was behind and he had a few obstacles to overcome that he shouldn't have, but he handled it like a professional and never missed a beat. Thanks for everything and we'll talk to you soon."
~ Dr. Adam F., Clinical Psychologist
"Jack and I wanted to thank you for your knowledge and expertise as we began our new business in the medical world. We can not stress how helpful your onsite training and support was to our staff as we got our business up and running.
Initially we had only scheduled a few days of training and in hind sight, longer sessions of training would have been optimal. This is something for any potential clients to look at who might be considering onsite training. It will be well worth the extra time and money--a great return on your investment!
As always your continued support and quick response to us is always appreciated.
Thanks again"
~ Kristin F., Licensed Massage Therapist
"Google Apps has allowed my business to have a central location for staff to access documents; contract proposals, contact sheets, financial reports, etc. I now have a 'hub' of staff activity allowing myself access to all staff's calendars, documents and company activity. We all agree that the mainstream email system is efficient and conserves time. Although we were hesitant to make yet another change regarding software and/or apps, Scott (Gardner) made the transition effortless and the implementation simple."
~ Theresa S., Interpreting service
"Scott is the perfect solution to implementing Google Apps seamlessly! He was knowledgeable, efficient and supportive while installing Google Apps and getting us up and running!"
~ Elizabeth M., Business Strategy Consultant
"I wanted to personally thank you for your exemplary service during our recent transition (of adding a second location for our business).
Owning a growing business that is totally run by Apple products, I was very dependent on a local provider of tech support for Macs. When I discovered they had closed (with no notice to their customers) I was at a loss as to how we would continue our rapid growth and still have the experts we needed to depend on.
I am so grateful to have found Optimac! Although reluctant due to the great geographical distance between us, I couldn't be more pleased that we are now a client. You have repeatedly gone above and beyond to give us the support we need, ensuring our business can run smoothly and without interruption.
Your advice on how to initiate data back up (on and off-site) and introduction to Daylite have been invaluable. You have made yourself accessible to myself and my staff (along with other service providers) on a moments notice, enabling business to run uninterrupted.
In a society that seldom offers quality customer service, Optimac is a rarity! I appreciate you allowing me the opportunity to run my business without worry that myself and my staff have the technical support we need.
I openly and wholeheartedly refer you to other businesses, as I know you will serve them well.
Again, thank you for your professionalism and the excellence in which you conduct your business.
Best regards,
Theresa"
~ Theresa S., Interpreting service
"I wanted to thank you for the comprehensive training session. You covered almost all conceivable situations that would be encountered in day to day practice. Kim and Kristi had only a couple of minor questions all week and were able to get the rest of the staff up to speed with the basic functions that they need to use. K & K are really pleased with the software and so am I. You were definitely worth the price of admission.
Thanks again,
Kevin"
~ Dr. Kevin G., Internist
"I wanted to drop a quick note of thanks for all of your help in helping us get the system components together. It's nice that customer service survives in the technoculture, and please know your name tops a one-person list of recommendations if anyone's interested in our awesome-opossum POS.
Yours,
Arthur"
~ Arthur S., Music products retailer
"Scott is very knowledgeable in his field. Scott has been able to correct issues in a timely and professional manner. I highly recommend Scott for all of your IT requirements."
~ Becky M., Office Manager
"Scott,
I just wanted to take a minute at the end of a busy day to say thank you. Becky and I are always impressed by your expertise and today you really saved us. Everything works. I know we've talked about this before, but you really know your stuff and I truly appreciate your help. You are a great guy both personally and professionally.
Thank you again,
Rob"
~ Dr. Robert O., Otolaryngologist
"Thank you for all your patience and hard work. I was very impressed with your training abilities!"
~ Tammy C., Dental office manager
"Marie is really doing well with migrating and importing data from MediMac to MacPractice. This speaks well not only for the MacPractice software, but also for your instruction, your help, your reassurance and your availability!"
~ Dr. Richard S., Cardiothoracic surgeon
